Copy in a Day Service Agreement
By booking any of the Copy in a Day package you’re agreeing to the terms set out below.
When you book one of the Copy in a Day packages, you are not getting a set of deliverables. You are getting a set number of hours of my time dedicated to your nominated project, as set out below:
- Hot Fix Sessions – 1.5 hours
- Half Day – 3.5 hours
- Full Day – 6 hours
Payment is due in full prior to your booked session – either upfront when you book or paid in instalments, as agreed between us. You accept and understand that you are responsible for all payments, even if you choose to cancel your booking or do not use the provided copy.
For clients based in Australia, your fee includes GST.
3. Refund and cancellation
When you book with me, you are securing time in my schedule. For this reason, there is a strict no refunds policy. However, you are able to reschedule your session by providing written notice via email. Bookings rescheduled within 48 hours of your start time will attract a 10% rebooking fee. Bookings rescheduled within 24 hours of your start time will attract a 25% booking fee.
4. Client responsibilities
You agree to complete any forms or provide any requested information to the best of your ability and attend your pre-session briefing. You accept and understand that failure to provide information beforehand or during your booked session may mean I am not able to work to the best of my ability. I am committed to making my processes as smooth as possible and I am able to adapt to your needs when providing information (for example, you can provide voice memos if filling in forms isn’t your thing).
Failure to provide any of the requested information by your booked session may be considered to be a no-show cancellation, in which case the option to reschedule will not apply.
5. Process and revision
Before your booking, I will review the information provided and carry out any additional research as needed. We will also have a 30-minute Zoom call prior to your session (for half and full day sessions only) to go over your priorities and fill in any gaps. On the day, you will be given access to a Google doc in order to review progress and provide feedback. We may also get together over Zoom at time(s) throughout the day to go over your document and and respond to any questions as they arise. At the end of the day, you will receive full access to your Google doc.
Revisions or edits are not included in your session fee, beyond those that occur during your booked hours. However, support is included via email for two weeks after your booking, which allows you to ask clarifying questions about the provided copy.
6. My responsibilities
I will adhere to the work hours set out in your booking and this agreement. You will be my priority during this time and I will endeavour to respond to your communication promptly.
Any information you provide me will be treated as confidential, unless we both agree otherwise.
All work produced by me will be my own original work and will not infringe on any copyright.
In no event will I be liable to you for any delays, errors, loss, damage or costs due, without limitation, to engagement of my services, the use of information provided by you to me, or errors or omissions in copy provided by me to you.
If I am unable to complete the hours you have booked as a result of serious illness (mine or my dependents), fire, flood, strike or other civil disturbance, terrorism or other adverse events beyond my control, my liability to you is limited to rescheduling your session or refunding any payment you have made as soon as possible.